Privacy Policy

Personal Data Collection

At thesah.org, we believe in complete transparency regarding the personal information we collect from our users. Understanding how your data is gathered helps build trust and ensures you make informed decisions about sharing your information with us.

When you visit and interact with thesah.org, we collect various types of personal information through both direct and automated means. During account creation or when placing an order, you voluntarily provide essential information such as your full name, email address, telephone number, and physical address. This information is crucial for processing your orders and ensuring proper delivery of our products.

For transaction purposes, we collect payment-related information, including credit card details or other payment method data. However, we want to emphasize that we do not store complete credit card information on our servers. Instead, we work with secure, certified payment processors who handle these sensitive financial details with the highest level of security.

Our website also gathers certain medical and health-related information when you consult with our healthcare providers or complete health questionnaires. This may include your medical history, current medications, allergies, and specific health conditions. We understand the sensitive nature of this information and handle it with utmost confidentiality, in full compliance with healthcare privacy regulations.

Through your interactions with our customer service team, we may collect additional information shared during support conversations, including email correspondence, chat logs, and recordings of phone calls (with your explicit consent). This information helps us provide better assistance and maintain a record of our interactions to improve our service quality.

We automatically collect certain technical data when you browse our website, including your IP address, browser type, device information, and operating system details. Our systems also track your browsing patterns on our website, including pages visited, products viewed, and time spent on different sections. This information helps us understand user behavior and optimize our website experience.

If you opt-in to our marketing communications, we maintain records of your preferences and engagement with our promotional materials, including email opens, clicks, and responses to various campaigns. You have complete control over these communications and can modify your preferences at any time.

For users who create an account on thesah.org, we maintain a history of your order information, saved items, product reviews, and any custom preferences you’ve set. This information enables us to provide a more personalized shopping experience and helps us better understand your needs and preferences.

We may also collect information through various website features such as product reviews, forum posts, or when you participate in surveys or promotional activities. This user-generated content helps us improve our products and services while building a community around our brand.

When you use our mobile application, we may collect additional data such as your device’s unique identifier, location data (with your permission), and usage patterns within the app. This information helps us optimize the mobile experience and provide location-relevant services when necessary.

Purpose of Data Collection

The collection of personal data at thesah.org serves several essential purposes that enable us to provide you with high-quality service and a seamless shopping experience. We believe in being transparent about how we use your information to serve you better.

First and foremost, we use your personal information to process and fulfill your orders efficiently. Your shipping address, contact details, and payment information are crucial for ensuring your purchases reach you correctly and securely. This information also allows us to provide you with important updates about your order status and delivery timeline.

Your health-related information helps our healthcare providers make informed decisions about product recommendations and potential contraindications. This medical data is vital for ensuring your safety and the appropriateness of our products for your specific needs. We use this information strictly within the context of providing you with appropriate healthcare guidance and product recommendations.

We utilize your contact information to provide responsive customer support and address any questions or concerns you may have about our products or services. When you reach out to us, having access to your previous order history and interaction details helps us provide more personalized and effective assistance.

The technical data we collect about your website usage patterns helps us identify and fix potential issues, improve navigation, and optimize our website’s performance. This information allows us to understand which products and features interest our users most, enabling us to make informed decisions about website improvements and product offerings.

For registered users, we use your data to maintain and manage your account, including storing your preferences, saving your shopping lists, and keeping track of your order history. This information helps create a more personalized shopping experience and makes future purchases more convenient.

When you opt-in to marketing communications, we use your preferences and browsing history to send relevant product recommendations and updates about promotions that might interest you. This targeted approach ensures you receive information that is actually valuable to you rather than generic marketing messages.

Data Sharing and Third Parties

We understand the importance of protecting your privacy and handle your personal information with the utmost care. While we primarily use your data to provide our services directly, there are specific circumstances where we share information with trusted third parties to facilitate our operations and enhance your experience with thesah.org.

Our payment processing partners receive necessary transaction information to complete your purchases securely. These financial service providers are certified and compliant with industry security standards, ensuring your payment details are handled safely. They only receive the information required to process your payments and are prohibited from using your data for any other purposes.

For order fulfillment and delivery, we share relevant shipping information with our logistics partners. This includes your name, delivery address, and contact number to ensure successful delivery of your purchases. These shipping partners are bound by strict confidentiality agreements and can only use your information for delivery purposes.

We collaborate with healthcare providers and pharmaceutical partners who may need access to your medical information to verify prescriptions or provide medical consultation services. These healthcare professionals are bound by medical privacy laws and professional ethics codes, ensuring your health information remains confidential and is used solely for providing necessary medical services.

Our website may contain links to third-party websites, including payment gateways, social media platforms, or partner websites. While we carefully select our partners, we cannot control or be responsible for the privacy practices of these external sites. When you click on these links and leave our website, we encourage you to review the privacy policies of these third-party sites, as their data collection and use practices may differ from ours.

In some cases, we work with marketing and analytics partners who help us understand user behavior and improve our services. These partners may collect anonymous usage data through cookies and similar technologies. However, we ensure these partners adhere to strict data protection guidelines and only provide them with aggregated, non-personally identifiable information.

We may also share information when required by law, such as responding to legal requests from law enforcement agencies or regulatory bodies. In such cases, we carefully review each request to ensure it is legitimate and only share the specific information required by law.

For technical support and website maintenance, we sometimes engage specialized service providers who may have limited access to user data. These contractors are bound by confidentiality agreements and are only permitted to use the information for specific service-related purposes.

User Rights and Choices

At thesah.org, we are committed to empowering our users with control over their personal information. We recognize and respect your fundamental rights regarding your personal data, and we strive to make exercising these rights as straightforward as possible.

You have the right to access all personal information we hold about you. Upon request, we will provide you with a comprehensive report detailing what information we have collected, how it’s being used, and with whom it has been shared. This report will be delivered to you within 30 days of your request through secure channels to protect your privacy.

Should you discover any inaccuracies in your personal information, you have the right to request corrections. We understand that maintaining accurate information is crucial, especially regarding medical and shipping details. You can update many details directly through your account settings, or contact our privacy team for assistance with more complex changes.

You maintain the right to request deletion of your personal information from our systems, often referred to as the “right to be forgotten.” While we can remove most of your data upon request, please note that certain information may need to be retained for legal or regulatory compliance, such as records of completed transactions or medical consultations.

Regarding marketing communications, you have complete control over your preferences. You can opt-out of receiving promotional materials at any time through your account settings or by clicking the unsubscribe link in our emails. We also respect your right to limit how we use your information for marketing purposes, including the right to opt-out of targeted advertising.

For users concerned about data portability, we can provide your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you choose to do so. Simply submit a portability request, and we’ll process it promptly.

You have the right to object to or restrict certain types of data processing. For instance, you can choose to limit how we use your information for market research or analysis. We will honor these requests while ensuring they don’t impact our ability to provide essential services you’ve specifically requested.

To exercise any of these rights or discuss concerns about your personal information, you can reach out to our dedicated privacy team through multiple channels. While email communication at privacy@thesah.org is our primary contact method, we also offer secure messaging through your account dashboard and telephone support for urgent privacy matters.

Data Security

At thesah.org, protecting your personal information is our highest priority. We employ comprehensive, industry-leading security measures to safeguard your data against unauthorized access, disclosure, alteration, and destruction. Our multi-layered security approach encompasses both technical and organizational measures to ensure the highest level of data protection.

We utilize advanced encryption technologies, including Transport Layer Security (TLS) protocol, to secure all data transmission between your device and our servers. This military-grade encryption ensures that your sensitive information, including medical data and payment details, remains encrypted during transit. Our secure socket layer (SSL) certificates are regularly updated to maintain the highest security standards.

Your personal information is stored on secure servers housed in state-of-the-art data centers with multiple physical security layers, including biometric access controls, 24/7 surveillance, and environmental protection systems. We implement strict access control policies, ensuring that only authorized personnel with specific roles can access user data, and all access attempts are logged and monitored.

For payment processing, we partner with PCI DSS compliant payment providers who maintain the strictest security standards in the financial industry. We never store complete credit card information on our servers; instead, we use tokenization technology to process transactions securely while minimizing risk exposure.

Our security team continuously monitors our systems for potential vulnerabilities and suspicious activities. We employ advanced intrusion detection and prevention systems, regular security audits, and automated scanning tools to identify and address potential security risks before they can be exploited. Regular penetration testing by independent security firms helps us validate the effectiveness of our security measures.

We maintain comprehensive backup systems with encryption at rest, ensuring your data remains secure while enabling quick recovery in case of any technical issues. Our disaster recovery and business continuity plans are regularly tested and updated to ensure minimal disruption to our services while maintaining data security.

Employee training forms a crucial part of our security strategy. All staff members undergo regular security awareness training and are bound by strict confidentiality agreements. We maintain detailed security policies and procedures that govern how employees handle and protect user data, with regular audits to ensure compliance.

Our incident response team is prepared to act swiftly in the unlikely event of a security breach. We have established protocols for identifying, containing, and resolving security incidents, including procedures for notifying affected users and relevant authorities as required by law.

Cookies and Tracking

Thesah.org uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized service. These small text files stored on your device help us understand how you interact with our website, enabling us to continuously improve our services and make your shopping experience more convenient.

Essential cookies are fundamental to the basic functionality of our website. They enable core features such as shopping cart management, secure checkout processes, and account authentication. These cookies are necessary for the website to work properly and cannot be disabled without significantly impacting your ability to use our services.

We employ functional cookies to remember your preferences and provide enhanced features. These cookies help us maintain your login status, remember your language preferences, and keep track of items you’ve placed in your shopping cart. They also enable personalized features like saving your frequently ordered items and maintaining your shipping preferences for faster checkout.

Our analytical cookies gather anonymous information about how visitors use our website, including which pages are visited most frequently and whether users encounter any error messages. This valuable insight helps us identify and fix technical issues, optimize our website’s performance, and improve the overall user experience. We use industry-standard analytics tools that anonymize your data and respect privacy settings.

For marketing purposes, we utilize tracking technologies that help us understand the effectiveness of our promotional campaigns and deliver more relevant content to our users. These tools may track your interactions with our marketing emails and display targeted advertisements based on your interests and browsing behavior on our site.

You maintain full control over non-essential cookies through your browser settings and our cookie preference center. When you first visit our website, you’ll be presented with options to manage your cookie preferences. You can modify these settings at any time, choosing to accept or reject specific categories of cookies based on your privacy preferences.

Modern browsers offer various tools to manage cookies, including options to block third-party cookies, clear browsing data, or browse in private mode. While adjusting these settings might impact certain website features, we respect your choices and will continue to provide essential services regardless of your cookie preferences.

Policy Updates

Our Privacy Policy evolves alongside our services, technological advancements, and changing regulatory requirements. We regularly review and update this policy to ensure it accurately reflects our data handling practices and complies with current privacy laws and regulations.

When we make significant changes to our Privacy Policy, we will notify you through multiple channels. For registered users, we’ll send direct email notifications detailing the important modifications and their potential impact on your privacy rights. We’ll also display prominent notices on our website and mobile application to ensure all users are informed of these changes.

Before implementing substantial changes that might affect how we handle your personal information, we provide advance notice of at least 30 days. This grace period allows you to review the modifications and make informed decisions about continuing to use our services. During this time, our privacy team remains available to address any questions or concerns you may have about the updated policy.

Minor updates, such as clarifying existing practices or correcting typographical errors, may be made without formal notification. However, all changes, regardless of their scope, will be reflected in the “Last Updated” date at the top of our Privacy Policy. We maintain an archive of previous versions of our Privacy Policy, which you can access upon request to understand how our practices have evolved over time.

We encourage you to periodically review our Privacy Policy to stay informed about how we protect your information. Your continued use of thesah.org after policy changes indicates your acceptance of the updated terms, though we will always seek explicit consent when required by law.

Contact Information

We value open communication with our users regarding privacy matters and are committed to addressing your concerns promptly. Our dedicated privacy team is available to assist you with any questions, requests, or concerns about your personal information and how it is handled at thesah.org.

For privacy-related inquiries, you can reach us directly through our secure email channel at support@thesah.org. Our privacy team typically responds within 24 business hours. For urgent matters requiring immediate attention, please contact our dedicated privacy hotline at +1 (800) 555-0123, available Monday through Friday, 9 AM to 6 PM EST.

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